Frequently Asked Questions           

You've got questions, we have answers.

What is your service charge?

Our service charge is $70.00 which covers our arriving on your site and up to 1/2 hour of diagnostic time during regular working hours, and $60 an hour thereafter. After hours or weekend calls are at $105. Holidays are $140 per hour.

What is your hourly rate?

Our regular rate is $ 70.00 per hour during normal working hours. We break extra time down to fifteen minute intervals. After hours or weekend calls are at $105.00 per hour. Holidays are at $140 an hour.

Is your work warranted and for how long?

Warranties Labor 1 Yr. Service call parts 1 yr. Most new installations labor 1 yr, parts 5 yrs, compressors 10 yrs, and heat exchangers 20 yrs.

Do you have emergency service?

Emergency service is available 24/7. Call 512-335-6579

How do I know when it's time to replace my heating or air conditioning system?

Some telltale signs:

1. Do you have hot or cold rooms in the house?
A new, properly installed system can yield the same temperature from one end of the house to the other.

2. Do you have to turn up the television or stereo when your heat or a/c comes on?
With today's technology whisper quiet high efficiency equipment is available.

3. Do you throw away hundreds of dollar every year running an inefficient heating or cooling system?
If your system dates back to the Carter administration (1977-1981), or before, a new system will pay for itself in energy/fuel savings alone. Example: a 20-year old furnace operates roughly at 55% efficiency (most even less - 20yr old A/C systems are being approximately 6 SEER. Replacing it with a 10 SEER you would save 40% 12 SEER 50% and 14SEER 60%.

4. Do you have to wear a sweatshirt or wrap yourself in a blanket when you're "relaxing" at home?
Variable speed two-stage furnaces, hydro-air, and radiant heating can stop drafts in your home.

5. Do you feel that you just can't get completely comfortable in your home?
With today's technology we can get your home exactly the way you want it i.e. 70 degrees with 45% humidity, dust/pollen free filtered air, and NO DRAFTS.

Call us to set up a free evaluation or fill out our Estimate Form to see what we can do for your total home comfort today!

What do you mean by "Home Comfort System"?

The most common is a forced air system which uses air ducts to carry conditioned air throughout your home. A typical forced air system employs an air conditioner, furnace and coil, or a heat pump and air handler. In some parts of the country a heat pump and furnace, or air conditioner and air handler are more appropriate for heating and cooling your home. All of these configurations are called split systems because they require both a unit outdoors and a unit inside your home. The opposite of a split system is a package unit. Instead of an indoor unit and an outdoor unit, all system components are housed in a single cabinet and installed outdoors or sometimes in the attic. But regardless of whether it's a split system or a package unit, the concept is the same. Each component is designed and engineered to work together in what is called a "matched system." A matched system composed of compatible equipment is perfectly balanced, which is the best way to ensure optimum performance with the highest comfort, efficiency and long life. The Home Comfort Specialists at Wilson Brothers H.V.A.C., Inc. are trained to help determine the best equipment configuration for your needs.

What is Zoning?

In a nutshell, zoning is the independent temperature control of various areas of your home. It doesn't matter if it's done with one system or multiple systems, with dampers or without dampers - the concept is the same. With zoning, you can select your own comfort level in each zoned area.

How does a heat pump work?

A heat pump looks just like an air conditioner, but it does double duty, acting as a heater in the winter and an air conditioner in the summer. In the winter it captures the heat that is always present in outside air - even down to zero degrees or less - and pumps it into your home. In the summer, because of its unique switchover valve, a heat pump reverses the flow of refrigerant in order to pull the heat out of your home and transfer it outdoors. It's this switchover valve that effectively converts a heat pump from a heater to an air conditioner, giving you the best of both worlds.

Help! I'm confused by all the technical terms!

No problem... refer to our handy glossary.